Frequently Asked Questions
About Park
Do you have a trust account - explain?
Is the Love2shop voucher safe to buy?
Is my money safe - explain?
What are you doing to safeguard my savings?
Agent
How can I convince customers to save with you?
How do I become an Agent?
Do I need a minimum number of customers to become an Agent?
I wish to order for myself?
I'm having problems with my Agent
Commission
When will I receive my commission?
I want my commission in different ways?
How is commission paid?
How is commission calculated?
Can I specify who my commission cheque is made payable to?
Will I get commission on my own orders?
I do not have a bank account to pay my commission into?
The wrong name has been printed on my cheque?
Can I change the way commission is paid?
I've damaged my commission cheque?
I've mislaid my commission cheque?
I've not received my commission?
Change how you would like your commission paid?
Deduct my commission from my balance?
How much commission can I expect?
I would like to recommend a friend
Delivery
When will I receive my order?
Can I change my delivery date?
I would like to change my delivery address?
Can I order from overseas for delivery in the UK?
Do you ship to BFPO addresses?
I would like my customer's goods delivered direct?
Can I pick up my order rather than having it delivered?
The items in my hamper don't match the catalogue
Part of my delivery is missing?
I have received the wrong item?
Part of my hamper is missing?
I'm unhappy with the carrier
My delivery has not arrived?
I missed my delivery?
I have a faulty item?
My order was damaged on delivery?
What time will my order be delivered?
My Account
Do I have an outstanding balance?
What is my outstanding balance with commission deducted?
Change my address?
Change my telephone number?
Change my email address?
Change my personal details?
Change my name?
Add customer details
Amend customer details?
What is my Account Number?
What is my Personal Reference Number
I'm having trouble checking my balance online
Remove me from your mailing list?
Close my Account - I am an unhappy customer
Close my Account - I am a happy customer
I have a duplicate Account
What is my PIN number?
How much do I owe?
Is my Account fully paid?
I would like to reopen my account?
Orders
What are the benefits of saving?
I am having difficulty placing an order?
I wish to cancel part or all of my order
I would like to change my order?
My order is wrong?
What is my order value?
Can I cancel my customers order?
Is there a charge for reducing a customer's order?
Is there a charge for amending a customer's order?
How do I place an order?
How do I make my first payment?
My order has been changed - Why?
I'd like to place a new order
I'd like to place an additional order
Have you received my orders?
If I place an order, when is will I receive this?
When/How will I receive my orders?
Is there a charge for cancelling a customer's entire order?
What is the latest date I can make an order?
Payments
I have received a letter regarding my payments?
Can I set up a Direct Debit?
How do I set up a Direct Debit?
How do I know if my Direct Debit has been set up?
When will my Direct Debit start?
I wish to change my Direct Debit amount?
Can I change the date of my Direct Debit?
Can I pay online?
My online payment declined - why?
I'm experiencing difficulties making a payment online?
What was my last payment and when was it received?
When is my final payment due?
Have I paid too much?
Have I paid enough?
I'm having difficulties getting payments from my customers?
A duplicate payment is showing on my Account
Can I check what payments I've made?
Can I pay over the phone?
What number do I put where it says reference number on the Giro slip?
When can I start paying for my orders?
What happens if I can't keep up with payments?
How many weeks are there left to pay?
How do I make a payment?
How long does it take for Direct Debit payments to show on my Account?
Cancel my Direct Debit?
Can I set up a Standing Order?
Can I pay using Internet Banking?
I wish to pay by telephone banking?
An incorrect payment is showing on my Account?
My payment is not showing on my Account?
I have a card payment issue?
How do I work out my weekly payments?
Who do I make cheques payable to?
I am going to make a payment shortly
When was my last payment?
Can I pay weekly or monthly?
Products
What if my customer is not happy with their order?
How do you ensure that meat is fresh when delivered ?
How do you ensure that fruit and veg is fresh when delivered?
Can you provide specific details of a product?
I require dimensions of a product?
Is meat delivered fresh or frozen?
What if I'm not happy with the quality of an item?
Register Online
How do I register online?
The postcode I enter online doesn't show my address
Online registration query
I've forgotten my password?
How do I find out my online Account Number?
I'm having difficulty registering online
Returns
Can I return items?
What if I can't get an item to my customer within 7 days and they're not happy with the item?
Do items have any guarantee?
Statement
Information on my statement is incorrect?
Please send me a detailed statement?
When will I receive my next statement?
Stationery
I need some stationery
Can you send me another catalogue?
I have ordered a catalogue - where is it?
I need to order customer payment cards?
I would like to order a catalogue - I am new to Park.
When will I receive my 2011 catalogue pack?
Do you automatically send me next year's catalogue when it's ready?
Vouchers and Gift Cards
Do vouchers have an expiry date?
Can I have my vouchers delivered early?
When will I receive my commission in vouchers?
When will I receive my vouchers?
I've lost my vouchers?
My vouchers have been stolen?
I have vouchers missing from my order?
I've received the wrong vouchers?
I'm having difficulties spending my vouchers?
Change not given when spending my vouchers?
I've not received my vouchers?
What are Love2shop vouchers?
Where can I spend Love2shop vouchers?
Where can I spend my Love2shop Gift Card?
My envelope is damaged?
Some of my vouchers are damaged?
